Each job within the FIRST UNITED CHURCH Community Ministry Society should promote our accomplishment of our vision, mission, and values.

In adherence with our vision, mission and values, along with a goal of equal representation, First United will be prioritizing candidates who are: Indigenous youth, racialized youth, black youth, youth with disabilities, and 2SLGBTQI+ youth.

WHAT WE OFFER:

Wage: $27.85 per hour (increased as a Living Wage employer)

HOURS OF WORK:

Monday - Friday - 8:30 am to 4:00 pm

GENERAL DESCRIPTION:

First United is seeking two candidates through the Canada Summer Jobs program to assist with our Community Services Team from July 6, 2026 until August 28, 2026

The Canada Summer Jobs, (CSJ) Community Service Worker will work with First United staff to provide support to members of the Downtown East side community, many of whom are struggling to live with a wide range of challenges such as addiction, mental health issues, extreme poverty, and homelessness. 

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Work at the community hub desk by, monitoring the vestibule for safety, answering phone/checking messages, making community referrals, handing out harm reduction supplies/sundries and assisting with donors/donations.
• Moving donations and sorting donations between work sites (320 E. Hastings, 467 Alexander Street, and 501 E. Hastings)
• Tracking and managing program data, tracking inventory.
• Tasks, including and not limited to, making harm reduction kits, organizing, cleaning,  sanitizing, stocking, opening, and closing of community help desk.
• Assisting staff and volunteers in the shower program, managing the sign-up sheet, safety checks and handing out towels and shower supplies.
• Work with volunteers, kitchen, and program staff to ensure successful breakfast and lunch service delivery to the DTES community.
• Assisting with community drop-in programs.

 KNOWLEDGE & SKILLS:

• Strong verbal and written communication skills in English.
• Experience working with vulnerable and/or marginalized individuals.
• Experience working in a non-profit or social service-related environment is an asset.
• Ability to pass a vulnerable sector check (required).
• Ability to be welcoming while maintaining a professional demeanour.

EDUCATION & EXPERIENCE:

• Completed some post-secondary education in a related area (social work, counselling, psychology, sociology, social services, social sciences, criminology, etc.).
• Excellent computer skills.
• Valid Level 1 First Aid Certificate an asset.
• Must be a Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act and legally entitled to work in B.C.

SCOPE OF RESPONSIBILITY:

Supervisory/Management responsibility: None

Latitude:

The incumbent reports to the Director of Community Services, Program Manager, or delegate. This individual collaborates frequently with colleagues in the Community Services Department, management, as well as with bargaining unit staff.                                     

INTERNAL/EXTERNAL RELATIONSHIPS

• Regular communication is maintained with all levels of staff and management. 
• Communication is also maintained with management and co-workers as work is assigned and completed, and information exchanged on an ongoing basis.
• Frequent communication is required with members of the community.

JOB CLASSIFICATION:

Bargaining Unit

Job Classification: CSSEA Provincial Agreement JJEP Classification 10

We are committed to becoming a more just, equitable, inclusive, and diverse workplace, which extends to how we hire. We are continually learning new and unlearning old practices while examining systemic causes of inequity, including colonialism.  We aim to be representative of the communities that we serve. We welcome everyone to apply, and we strongly encourage applications from members of communities that have been marginalized based on Indigeneity, race, colour, religion, nationality, social or ethnic origin, sex, age, disability, sexual orientation, gender identity and/or expression. In order to achieve a representative team, preference may be given to people who are members of one or more of these groups.

Each job within the FIRST UNITED CHURCH Community Ministry Society should promote our accomplishment of our vision, mission, and values.

WHAT WE OFFER

Wage: $27.85 per hour (increased as a Living Wage employer)

GENERAL DESCRIPTION:

First United is seeking two candidates to cover shifts during the Afternoons/Evenings (4:00 P.M. to 12:00 A.M.) and Nights (12:00 A.M. to 8:00 A.M.) in our 51 bed, low barrier shelter on Vancouver's Downtown Eastside (Night shift availability strongly preferred). If it is your desire to make a difference for those most vulnerable and to gain knowledge, experience and valuable skills in working with those with complex mental health and addiction issues, this is the job for you.  We offer opportunities for training and professional development.  

This position is accountable to the Manager of Shelter Services in providing a welcoming, safe, and secure environment to the men and women living in the First United Church's 24/7 emergency shelter. Under the immediate direction of the Shift Supervisor, the Shelter Resource Worker will be a daily presence at the First United Shelter to provide support to the men and women in the areas of relationship development and community engagement while performing a variety of duties to ensure the smooth operation of the emergency shelter.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Create a safe, welcoming and calming environment for the men and women staying with the First United emergency shelter and from the community using our services.  Engage and develop relationships with each individual through active listening, program offerings, access to our services and being a steady presence throughout all areas of the First United Church.  Will work mainly with the shelter residents.
• Act as the first point of contact for men and women staying in the First United Church emergency shelter.  Welcomes new and returning users of the emergency shelter at First United Church by completing intakes, discussing shelter guidelines and ensuring basic shelter, food and hygiene needs are met. 
• Maintains the smooth operation of the emergency shelter by knowing who is in the building, doing regular counts and check-ins, managing the entrance door and graciously declining entry to non-shelter users when our day program closes, doing room/bathroom checks regularly.  Monitor the showers and ensure clear of refuse for the next community member.  Provide assistance to the Shift Supervisor as needed.
• Ensure shelter residents are aware of meal times and when the sleeping areas are open making them accessible and ready for use at the appropriate times.  Provide access to work lockers as needed.
• Maintain daily documentation and information sharing through HIFIS, incident report forms, statistic reporting, attending bi-weekly Shelter Resource meetings and monthly all-staff meetings.  Share community information to all staff and the community as it pertains to our daily work at the First United Church.  Liaise with the Shift Supervisor/Assistant Shelter Manager and Shelter Case Planners with concerns and complete Community Care Referrals.
• Participate as a team member of the whole First United church organization.  Stay knowledgeable of and be active in programs, services and special projects.  Use this knowledge to engage shelter residents in participating in volunteer work, Advocacy, Clinical Outreach team, First United housing, Supportive funding, and other programs when appropriate. 
• Stay observant of the environment and provide calming intervention as required to ensure the safety of everyone and policies are being respected.
• Provide first response to crisis intervention as required.  Communicate with team members, Shift Supervisor and/or Manager of Shelter Services and work alongside them to deescalate and resolve situations.  Call for Emergency Medical Assistance when appropriate and calling the on-shift First Aid Attendant for all injuries to staff and community members regardless of the severity.  Report all incidents, observations, and unsafe conditions through the proper channels and on the computer.
• Participate with the general cleanliness and organization of the First United Church including all common areas, washrooms, and sleeping areas. Dispose of belongings that have not been left in a designated spot, or when a shelter resident no longer uses the shelter services.   Assistant residents to downsize their belonging.
• Other duties as required.
• Men need to announce themselves when entering the Women's Shelter area.

 KNOWLEDGE & SKILLS

• Effective working relationship building skills and boundary setting with vulnerable populations.
• Ability to discern relevant information, apply critical thinking and facilitate the resolution of challenging situations using diplomacy, tact, and persuasion.
• Exceptional communication skills required (written and verbal) and the ability and experience of dealing with and de-escalating conflict in a fluid work environment is essential.
• Demonstrated ability to use computer/technology such as:  Outlook E-Mail, HIFIS (client data), Word/Excel, Timecard/Payroll Software, fillable forms, etc.
• Demonstrated a strong community member focused philosophy in all interactions.
• Demonstrated a high level of initiative, self direction, flexibility, and ability to adapt to, lead and manage change/changing situations.
• Willingness to participate and show initiative to participate in community events and applicable training.

EDUCATION & EXPERIENCE:

• Minimum Grade 12.
• Related training in non-violent crisis intervention.
• Basic First Aid Certification.
• A minimum of one year previous experience working in community based services providing direct services to at risk populations who have social/lifestyle risks Demonstrated experience working successfully with marginalized populations and those living in poverty.

SCOPE OF RESPONSIBILITY:

Supervisory/Management responsibility: None

Latitude:

The incumbent works fairly independently. If clarification is required, it is expected that the incumbent will request further direction from the Shift Shelter Manager or delegate. 

That nature of working in an emergency shelter is stressful and often will be supporting clients in crisis brought about by diverse life events and experiences.  The Shelter Resources Worker must have the ability to function independently and under pressure, while managing a multitude of other emergency tasks.  If clarification is required, it is expected that the incumbent will request further direction from the Shift Supervisor and/or Manager of Shelter Services.

                                                                                                                 
INTERNAL/EXTERNAL RELATIONSHIPS

• Regular communication is maintained with all levels of staff and management. 
• Communication is also maintained with management and co-workers as work is assigned and completed, and information exchanged on an ongoing basis.
• The Shelter Resource Worker is to seek input or to exchange information about regular duties with the Shift Supervisor, Assistant Managers and/or Manager of Shelter Services

JOB CLASSIFICATION:

Bargaining Unit

Job Classification: CSSEA Provincial Agreement JJEP Classification 10

We are committed to becoming a more just, equitable, inclusive, and diverse workplace, which extends to how we hire. We are continually learning new and unlearning old practices while examining systemic causes of inequity, including colonialism.  We aim to be representative of the communities that we serve. We welcome everyone to apply, and we strongly encourage applications from members of communities that have been marginalized based on Indigeneity, race, colour, religion, nationality, social or ethnic origin, sex, age, disability, sexual orientation, gender identity and/or expression. In order to achieve a representative team, preference may be given to people who are members of one or more of these groups.

FIRST UNITED is a registered charity that has been serving Vancouver's Downtown Eastside community for 140 years. We offer responsive, low-barrier services to individuals who are low-income, under-housed or homeless. We provide essential services to meet the daily needs of community members and engage in systems change work to reduce homelessness and break cycles of poverty. If you're looking for purpose-filled work and want to make a difference in the community, this might be the opportunity for you.

Each job within the FIRST UNITED CHURCH Community Ministry Society should promote the accomplishment of our vision, mission, and values.

“Everyone deserves to have their spirit cared for” is the belief of the Spiritual Care Team at FIRST UNITED. The role of the Spiritual Care Outreach is based on the recognition that all human beings have spiritual needs, whether such needs are specifically religious or not (e.g. for meaning and purpose; for love; for forgiveness; for creativity; for hope). The Spiritual Care Outreach connects spirituality and mental health by engaging the spiritual needs of community members in FIRST UNITED’s programs and services by providing inclusive emotional and spiritual support; addressing profound, meaning-making needs, irrespective of religious affiliation.

We are committed to decolonizing approaches to spiritual care, including respect for Indigenous spiritual sovereignty and openness to non-Western ways of knowing and healing. The Spiritual Care Outreach honours and engages a diversity of spiritual, religious, and cultural traditions, including but not limited to Indigenous, Buddhist, Muslim, Jewish, Sikh, Hindu, spiritual-but-not-religious, and secular worldviews. The Spiritual Care Outreach will work collaboratively with the Spiritual Care Manager and the Executive Director, who is also the Acting Director of Spiritual Care. The Spiritual Care Outreach may provide some mentorship for the Spiritual Care Student Minister and the Spiritual Care Volunteers, if applicable. 

This position will be 10-15 hours per week, and work will be onsite at 320 E Hastings Street (and possibly the Shelter, if candidate has a mental healthcare background. The work location may start at 360 Jackson Street until the team moves to the redeveloped building at 320 E Hastings Street, Vancouver BC. 

• With the Spiritual Care Team or individually, provide multifaith spiritual care for outreach at both First United sites: 320 E. Hastings and the Shelter.
• Initiate or organize, with the Spiritual Care Team, diverse spiritual programs (art-related programming, music-related programming, body movement-related programming, seasonal feasts/celebrations) to meet the needs of FIRST UNITED’s community members.
• Provide spiritual care to community members and their families, as well as staff, especially in response to issues of life transitions, end of life, grief, and loss. 
• Actively participate in all-staff meetings twice a year. Some participation during employee meetings may be expected based on work hours and days available.

Each job within the FIRST UNITED CHURCH Community Ministry Society should promote our accomplishment of our vision, mission, and values.

WHAT WE OFFER

Wage: $27.85 per hour (increased as a Living Wage employer)

• Comprehensive and 100% employer-paid health benefits including extended health and dental plan for regular staff, spouses and dependents
• Life insurance, Long-term Disability, and AD&D benefits
• 15 days of paid annual vacation
• 13 statutory paid days off every year and 12 days of paid sick leave

SPECIFIC DUTIES & RESPONSIBILITIES:

• Clean building floors by sweeping, mopping, scrubbing or vacuuming.
• Gather and empty trash.
• Service, clean and supply restrooms.
• Clean windows inside and outside (where accessible), glass, and mirrors using soapy water or other cleaners, sponges and squeegees.
• Dust furniture, walls, ceilings and equipment.
• Fix toilets that are running or plugged.
• Clean ventilation system intake and output grills.
• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications and WHMIS requirements.
• Follow procedures for the use of chemical cleaners and power equipment in order to prevent damage to floors and fixtures.
• Strip, seal, finish, and polish floors.
• required.
• Monitor building security and safety by locking doors, garbage bins, etc
• Alert Community Connections team if assistance is needed for a community member
• Move heavy furniture, equipment and supplies either manually or by using vehicles.
• Notify management concerning the need for major repairs or additions to building operating systems.
• Remove snow from sidewalks, driveways and outside the loading dock using snow shovels and spread snow melting chemicals.
• Complete requisitions for supplies and equipment needed for cleaning and maintenance duties and submit to the Facilities Manager.
• Perform preventative maintenance inside and outside the building upon request of the Facilities Manager.
• Set up, arrange and remove decorations, tables, chairs, ladders and scaffolding to prepare rooms for events such as meeting, dinners, etc.
• Maintain overall building appearance including watering plants, changing light bulbs, ensuring signage is free from graffiti, etc.
• Ensure cleanliness of bunk beds by cleaning with disinfectant and spraying insecticides for bed bugs using proper WHMIS practices.
• Maintain bunk beds to ensure the safety of employees and Shelter Residents by ensuring safety railing and screws are fastened correctly.
• Ensure laundry is completed daily.
• Other duties, as required.

KNOWLEDGE & SKILLS:

• Ability to maintain a calm, welcoming, empathetic and professional demeanor with vulnerable and/or marginalized individuals.
• Ability to avoid engaging in incidents with staff, Community Members and volunteers.
• Good physical condition with ability to lift up to 25 kilograms.
• Ability to read and understand chemical labels.
• Ability to work different shifts and to maintain a good attendance and on time record.
• A driver’s license that is valid for the past ten (10) years is a plus.
• Good command of written and verbal English.

EDUCATION & EXPERIENCE:

• Grade 12.
• Janitorial training an asset, WHMIS
• Experience in a non-profit related environment, e.g. shelter, group home, recovery house, low-income housing

SCOPE OF RESPONSIBILITY:

Supervisory Responsibility: None

Latitude:

The incumbent works fairly independently. If clarification is required, it is expected that the incumbent will request further direction from the Facilities Manager.  

INTERNAL/EXTERNAL RELATIONSHIPS:

Define any relationship accountability and communication needs with peers, management, leadership, Board of Directors, or external partners.

• Regular communication is maintained with all levels of staff and management.
• Communication is also maintained with management and co-workers as work is assigned and completed, and information is exchanged on an ongoing basis.

JOB CLASSIFICATION:

Bargaining Unit

Job Classification: CSSEA Provincial Agreement JJEP Classification 10

We are committed to becoming a more just, equitable, inclusive, and diverse workplace, which extends to how we hire. We are continually learning new and unlearning old practices while examining systemic causes of inequity, including colonialism.  We aim to be representative of the communities that we serve. We welcome everyone to apply, and we strongly encourage applications from members of communities that have been marginalized based on Indigeneity, race, colour, religion, nationality, social or ethnic origin, sex, age, disability, sexual orientation, gender identity and/or expression. In order to achieve a representative team, preference may be given to people who are members of one or more of these groups.

FIRST UNITED is a registered charity that has been serving Vancouver's Downtown Eastside community for 140 years. We offer responsive, low-barrier services to individuals who are low-income, under-housed or homeless. We provide essential services to meet the daily needs of community members and engage in systems change work to reduce homelessness and break cycles of poverty. If you're looking for purpose-filled work and want to make a difference in the community, this might be the opportunity for you.

Each job within the FIRST UNITED CHURCH Community Ministry Society should promote the accomplishment of our vision, mission, and values.

The Assistant Manager, Shelter aids in oversight of the shelter program at FIRST UNITED. Under the direction of the Shelter Manager, the Assistant Manager manages all staff employed in the shelter, assists with management and support of community members in the building and on the floor, and works closely with others in management and senior management roles to ensure financial viability and operational efficiency. The Assistant Manager works in close cooperation with the program, kitchen, operations, and office staff to ensure overall safety in the building, and the smooth integration of services and programs across the ministry. This is an onsite position at 467 Alexander Street, Vancouver BC. 

• Under the direction of the Shelter Manager, is responsible for the day-to-day supervision of the multi-shift shelter services team. Assigns tasks and holds staff accountable for tasks based on the job description and established policies and procedures.
• Ensures compliance with policies and procedures for the Shelter Team and the Shelter Program which align with FIRST UNITED values, and our BC Housing contract. 
• Under direction of the Shelter Manager, manages the performance of the Shelter Team including progressive discipline, coaching and performance reviews. Participates in recruitment, hiring, training and orientation of staff to maintain a full roster of full-time, part-time, and casual Shelter Resource Workers, Case Workers, and Shift Supervisors.
• Works with the Shelter Case Planners, and Shift Supervisors to provide case management and gateway services for shelter residences. Collaborates on decisions with regard to termination of shelter services for shelter residents. 
• May make changes to the weekly staffing schedules, timesheets, leave requests and associated administrative duties regarding shelter staff.
• Ensures the overall safety of the shelter program and assists Case Planners with development of safety plans and referrals.
• Along with Shelter Manager, meets regularly with shelter resource workers, shift supervisors and case planners.
• Reviews HIFIS documentation and shift reports to ensure accuracy and completion as directed by the Shelter Manager.
• Provides crisis intervention and one-to-one support to community members as needed.
• Provides information, referrals, and support to community members about services available at First United and in the wider community.
• Ensures the overall cleanliness of the shelter is maintained and participates as needed.
• Contributes to the overall safety of the shelter program. Develops and provides input to the development of safety plans and decisions regarding denial or restriction of service due to violent, abusive, or inappropriate conduct.
• Other relevant duties as required.

• Post secondary education, degree or diploma in a relevant field plus 3 years’ experience in a non-profit related environment e.g., emergency shelter, group home, recovery house OR a equivalency of relevant education, management, and work experience combined. 
• Experience in a unionized work environment and experience working with a collective agreement is required. 
• Ability to maintain a calm, welcoming, empathetic, and professional demeanor with vulnerable and/or marginalized individuals.
• NVCI and First Aid/CPR

Supervisory Responsibility:

Shift Supervisors, Shelter Resource Workers, Janitorial Staff

Latitude:

Reports to the Shelter Manager, working closely to ensure adequate coverage of management duties on a weekly basis, and to ensure a cohesive and trusting team culture.  

Regular communication is maintained with all levels of management and staff while completing work. Key relationships include: 

• Regular communication is maintained with all levels of management, staff, shelter residents, and community members.
• Communication is also maintained with management and co-workers as work is assigned and completed, and information is exchanged on an ongoing basis.

  Exempt Wage Grid Level 7: $80,963.61-$83,109.14 annually and will commensurate with experience, with new joiners starting at the min to midpoint level.

1. Candidates should submit resume, cover letter and respond to 3 written questions.
2. Candidates matching closely with the position's needs will be contacted for a phone interview.
3. Candidates advancing to the next stage can expect 1 phone screen, in person interview with manager and a final interview with hiring committee.
4. All positions at First United require a criminal record check clearance.
5. 2 references from previous supervisory manager will be requested at the offer stage.

Each job within the FIRST UNITED CHURCH Community Ministry Society should promote our accomplishment of our vision, mission, and values.

WHAT WE OFFER

Wage: $27.85 per hour (increased as we are a Living Wage employer)

• Comprehensive and 100% employer-paid health benefits including extended health and dental plan for regular staff, spouses and dependents
• Life insurance, Long-term Disability, and AD&D benefits
• 15 days of paid annual vacation
• 13 statutory paid days off every year and 12 days of paid sick leave

SPECIFIC DUTIES & RESPONSIBILITIES:

• Ensuring all safety and emergency procedures are followed; guarding against theft, vandalism and fire.
• Liaising with emergency services personnel when they enter the building, assisting them with the location of the person in distress, and any other information they require to administer emergency services. 
• Remaining consistently on site and in radio contact. If required to leave the building or go off the floor, communication with other staff and the Associate Director of Community Connection & Safety or designate is required.
• On a pre-determined schedule, making rounds of the building perimeter and premises, doing bathroom and shower room safety checks, and noting the entry and exit of employees, visitors, and other individuals.
• Monitoring and limiting access to employee-only areas, including but not limited to, offices, meeting rooms, the parking garage, loading dock, kitchen, cafe areas not being actively supervised by other staff or volunteers, multi-purpose rooms, library, and/or outdoor amenity space on the second floor. 
• Ensuring areas/rooms are clear of people and locked when not in use.
• Responding to overdoses and performing CPR, first aid, and/or naloxone/Narcan administration when necessary.
• Directing visitors to the Community Services desk or other areas of the building, including but not limited to, the second and third floor services.
• Monitoring video surveillance system and reviewing and saving camera footage if necessary.
• Responding to radio calls for health and safety emergencies, by answering the radio call for assistance, ensuring naloxone/Narcan administration kit on hand at all times, physically attending the location of emergencies and giving first aid, CPR, administering naloxone/Narcan and/or calling emergency services if necessary.
• Reporting any breaches of building guidelines to the appropriate level of management
• Assisting emergency services when on site to the area of emergency and providing any other information they may require to administer emergency services.
• Maintaining documentation and doing administrative tasks related to the work such as keeping daily logs of activities, incident reports and any issues addressed.
• Collaborating with the Community Services team in related services (mental health and emergency services) to ensure a coordinated and streamlined approach with community, other staff members and volunteers. 
• Light cleaning duties, including but not limited to, sanitizing high touch surfaces, disposing of garbage, safely disposing of needles and other drug paraphernalia.
• Distributing harm reduction supplies, clothing, food and other items, as necessary.

KNOWLEDGE & SKILLS:

• Knowledge of the historical and ongoing impacts of colonialism and indigenous specific racism on indigenous peoples. 
• Ability to work collaboratively with diverse groups of individuals using a trauma informed approach.
• Ability to maintain calm, welcoming, empathetic, and professional demeanor with vulnerable and/or marginalized individuals.
• Ability to de-escalate challenging situations with community and maintain safety in the environment with escalated individuals and groups.
• Friendly, attentive, observant and alert.
• De-escalation training certificate
• First Aid, CPR, and naloxone/Narcan administration training.
• All positions at First United require an ongoing satisfaction of a criminal record check.

EDUCATION & EXPERIENCE:

• Minimum three (3) years’ of experience working in frontline social services delivery is required.
• Post secondary diploma in a relevant field or a combination of relevant education and experience. 

SCOPE OF RESPONSIBILITY:

Supervisory Responsibility:

Community members, volunteers

Latitude:

The Community Connections Coordinator reports to the Associate Director of Community Connection & Safety to ensure adequate coverage of public use program areas on a daily basis, and to ensure a safe and dignified environment for community members, volunteers and staff. 

INTERNAL/EXTERNAL RELATIONSHIPS:

Define any relationship accountability and communication needs with peers, management, leadership, Board of Directors, or external partners.

• Regular communication is maintained with all levels of staff and community members.
• Communication is maintained with outside partner organizations when they are guests in the building.
• Communication is also maintained with management and co-workers as work is assigned and completed, and information is exchanged on an ongoing basis.

JOB CLASSIFICATION:

Bargaining Unit

Job Classification: CSSEA Provincial Agreement JJEP Classification 11

We are committed to becoming a more just, equitable, inclusive, and diverse workplace, which extends to how we hire. We are continually learning new and unlearning old practices while examining systemic causes of inequity, including colonialism.  We aim to be representative of the communities that we serve. We welcome everyone to apply, and we strongly encourage applications from members of communities that have been marginalized based on Indigeneity, race, colour, religion, nationality, social or ethnic origin, sex, age, disability, sexual orientation, gender identity and/or expression. In order to achieve a representative team, preference may be given to people who are members of one or more of these groups.

Each job within the FIRST UNITED CHURCH Community Ministry Society should promote our accomplishment of our vision, mission, and values.

WHAT WE OFFER

Wage: $30.75-$33.54 per hour and will depend on experience relevance, with new joiners starting at the min to midpoint level.

• Comprehensive and 100% employer-paid health benefits including extended health and dental plan for regular staff, spouses and dependents
• Life insurance, Long-term Disability, and AD&D benefits
• 15 days of paid annual vacation
• 13 statutory paid days off every year and 12 days of paid sick leave

SPECIFIC DUTIES & RESPONSIBILITIES:

Donor Engagement

• Coordinate donor engagement opportunities virtually and in-person
• Be the first point of contact for donors; answer telephone and email inquiries in a professional, courteous, and timely manner
• Contact donors via phone, email, and mail to update their contact information, credit card details, and more
• Monitor multiple inboxes and ensure inquiries are handled in a prompt manner
• Develop a comprehensive understanding of the demographics of our database and the ability to adjust communication as needed
• Identify and collaborate with Development Manager to move donors through our donor engagement cycle
• Support stewardship activities including thank you calls, thank you cards, event invitations, and more according to the Donor Engagement Plan
• Coordinate the stewardship of Frontline Monthly Donors through annual touchpoints and personal outreach

Annual Fundraising and Events

• Coordinate and support execution of existing events including but not limited to the annual Golf Tournament, Coldest Night of the Year, Shelter Gala and Friends of First
• Support the Development Manager in organizing, planning and executing annual appeals throughout the year
• Assist with grant writing, reporting and research
• Support the Development Manager in soliciting sponsorship opportunities with corporate partners
• Solicit donations through phone calls and emails to donors during annual appeals
• Coordinate and schedule corporate and community of faith engagements with organizations, and support their setup, take down and execution

Gift Processing & Data Management

• Learn internal gift processing systems including updating donor information, data entry, credit card and cheque processing, issuing charitable tax receipts and acknowledgement letters, and stewardship
• Use database queries to pull lists for appeals, events and analysis
• Support the Development Operations Manager in producing post-appeal analysis
• Support the Development Operations Manager in gift processing during busy seasonal periods, and perform gift processing when coverage is needed
• Update constituent records in Raiser’s Edge as needed

KNOWLEDGE & SKILLS:

This section should include anything specific to the role in terms of knowledge specific to the sector and the role.

• Demonstrated ability to plan, organize, and execute events and projects
• Demonstrate skill, speed, and accuracy with data entry and database use (Raiser’s Edge preferred)
• Knowledge of CRA regulations of gift processing, data management, and charitable tax receipting
• Ability to take initiative and capitalize on opportunities
• Ability to effectively work with groups and with members of the public
• Strong attention to detail and ability to consistently apply processes in daily work
• Excellent written and verbal communications skills, including telephone skills
• Strong computer proficiency in a PC environment using Microsoft Office, Microsoft Teams, and various online platforms
• Ability to handle sensitive and confidential information responsibly and with tact
• Ability to work with a variety of individuals from all backgrounds with respect, diplomacy, and confidence

EDUCATION & EXPERIENCE:

• Bachelor’s Degree or combination of education and experience
• Minimum two years of experience in fundraising, event coordination or gift processing at a charitable organization
• Strong experience using Microsoft Office, primarily Word and Excel
• Strong experience in customer service and working with the public
• Previous experience and aptitude using a CRM/database

SCOPE OF RESPONSIBILITY:

Supervisory Responsibility:

None

Latitude:

The individual works closely with the Development Manager to develop work plans and strategic priorities. The incumbent will also support and collaborate with the Development Operations Manager on tasks related to gift processing and gift fulfillment as needed.

INTERNAL/EXTERNAL RELATIONSHIPS:

Regular communication is maintained with all levels of staff and management. Communication is also maintained with management and co-workers as work is assigned and completed, and information exchanged on an ongoing basis.

• Leadership team: Information regarding event details and fundraising updates
• First United staff: to exchange information, advise or receive instruction on specific tasks, and to communicate daily
• General public: regular communication, to answer general inquiries, emails, etc.

JOB CLASSIFICATION:

Bargaining Unit

Job Classification: CSSEA Provincial Agreement JJEP Classification 13

We are committed to becoming a more just, equitable, inclusive, and diverse workplace, which extends to how we hire. We are continually learning new and unlearning old practices while examining systemic causes of inequity, including colonialism.  We aim to be representative of the communities that we serve. We welcome everyone to apply, and we strongly encourage applications from members of communities that have been marginalized based on Indigeneity, race, colour, religion, nationality, social or ethnic origin, sex, age, disability, sexual orientation, gender identity and/or expression. In order to achieve a representative team, preference may be given to people who are members of one or more of these groups.

APPLICATION PROCESS - what to expect:

Thank you for your interest in this position and working with First United! Please submit a cover letter, resume, and complete the pre-screening questions when you apply for this position. The screening and selection process includes a review of your application, a telephone pre-screen, a Microsoft Teams video conference interview with the Development and Communications department to give you an opportunity to meet the team, and a meeting with a leadership member. All positions at First United require an ongoing satisfaction of a criminal record check.